Your Career in Human Services Is Safe From Automation

Choosing a career comes from thinking about a wide range of factors. In this modern world, a common concern to research is the likelihood of a job becoming obsolete due to automation. It’s a valid fear as artificial intelligence, information collection and robotics are making it possible to increase automation and decrease reliance on human labour. No one wants to choose a career only to find out they are obsolete a few years later. 

One area that is safe from automation for the foreseeable future is human services. Human services careers are focused on helping others grow, thrive, live a fulfilling life and be the best they can possibly be.  

 

Why the human element is so important in human services 

Human services is exactly what it sounds like, serving humans. Many things a human does are very difficult (impossible, for now) for automation or artificial intelligence to do.  

 

Problem-solving 

Human services is filled with various jobs that require the human-only ability to talk, listen and explore with another individual to determine solutions, options and opportunities specific to that person. While automation can do some of these things in a finite setting, it certainly can’t apply it to something as variable as a human being.  

 

For example, the technique learned in a dyslexia training course that worked with a student yesterday may not work tomorrow. Combining the information learned in that program with what was learned in an education assistant course could open up the idea of a new technique to try with the student. The education assistant knows the student and can determine the best ways to introduce a new tool or method based on previous and current behaviours. 

 

These are things automation can’t mimic. Automation can’t problem solve on the fly like a human can. 

 

Sensory touch 

Perhaps, the most unachievable thing for automation is human touch. Someone who has taken an online recreational therapy program is very likely to touch a patient or client as they help them understand a movement or position. Individuals who have taken a gerontology course are bound to touch a senior they work with to express caring, compassion, understanding or carefully help them up after a fall 

 

Robots are being created to do more gentle and controlled tasks that involve touch, but getting the pressure or angle right still can’t take the place of the warmth of another human’s hand or embrace. Imagine a care home aid robot trying to both lift a senior that has fallen while providing verbal support. It’s not possible in a meaningful way. 

 

Clustering information 

There is also the way humans can group various pieces of seemingly unrelated pieces of information to come to a conclusion. A child with autism spectrum disorder may act out after lunch, have a skin rash from time to time and may experience periodic gastrointestinal issues. A medically programmed automation system might put these things together, but with time lapsing in between and the child not knowing that the issues are related would make an automated connection unlikely.  

 

However, an education assistant who has taken autism courses and works very closely with the student would see quickly what are normal behaviours and issues and what are not. Because of the training in autism, the assistant is more likely to make the connection to a gluten sensitivity – a growing area of study in those with autism – than any automated system. 

 

Appreciating expression and personality 

Additionally, a human can “read a room” in ways automation will never be able to. Often, someone who has RBT certification (Registered Behaviour Technician) is involved in a diagnosis of a condition related to behaviours. This can be difficult for the individual being diagnosed to hear, but it is also difficult for family and friends. Because the technician has established a relationship with these people, they are able to catch subtle cues and gestures, as well as the obvious ones, to know who needs more support along the journey of discovery.    

 

Jobs in human services are unlikely to be replaced by automation any time soon. While robots and artificial intelligence are growing in their abilities to fulfill numerous needs, caring for a human being is not one of them.



Written by Ronda Payne

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